Terms of Sales

Terms

Preamble

It is recommended that you carefully read these General Terms and Conditions of Sale (“GTC”) before placing any order on the site. If you have any questions about these Terms and Conditions contact us before placing an order.
The site www.berber-kitchen.com (“the Site”) is a service of the company COOPANAME, Scop-SA with variable capital – RCS Paris 448 762 526 – APE: 7022Z – N ° Intracom: FR49 448 762 526 – 3 / 7 rue Albert Marquet – 75020 Paris, – France, working under the brand name Berber Kitchen ,.
Contact :

By E-mail: contact@berber-kitchen.com
By phone: 07 67 63 64 40.

Article 1 – Definition

“Customer” or “you” or “your” means any natural person of full age and having at least the legal capacity to contract, who passes for an unprofessional purpose an order on the site at the indicated prices and conditions.
“Order” means the purchase order placed by the Customer for one or more products presented on the site for delivery to an area designated in Article 8.2 of these Terms.
“General Conditions of Sale” or “Terms” means the conditions, as summarized in this document, governing the sale by Coopaname / Berber Kitchen
of Products to any customer.
“Product” means all products offered for sale on the site.
“Site” means the website berber-kitchen.com edited by Coopaname / Berber Kitchen

Article 2: Scope of application and acceptance

These General Conditions of Sale are intended to define the contractual relationship between Berber Kitchen and the customer (as defined in Article 1), and the conditions applicable to any purchase made through the Berber cookware website www .berber-kitchen.com The acquisition of a property through this site implies an unconditional acceptance by the customer of these terms and conditions of sale. These conditions of sale shall prevail over any other general or special conditions not expressly approved by Berber Kitchen.
Berber Kitchen reserves the right to modify its conditions of sale at any time. In this case, the applicable conditions will be those in force on the date of the order of the customer.

Article 3: Price

The prices displayed on the site are indicated in euros (€) including all French taxes (VAT and all other applicable taxes). These prices do not include postage and packing.
Prices may be changed at any time, unilaterally, without prior notice, depending on the supply and economic conditions, the pricing policy of the various stakeholders (suppliers, manufacturers or wholesalers) and Berber Kitchen. We charge on the basis of the tariff in force, at the time of the taking of order: the one seen on line, at the time of the validation of the order.

Article 4: Terms of withdrawal

In accordance with the legal provisions, you have (14) fourteen days from the receipt of your products to exercise your right of withdrawal from Berber Kitchen without having to justify any reason or to pay a penalty.
In the event of exercise of the right of withdrawal within the period of (14) fourteen days, only the price of the product (s) purchased will be refunded at the standard rate, within a period of fourteen (14) days; the return costs are the responsibility of the customer. A return slip accompanied by a withdrawal form will be attached to your order, to allow you if necessary to return the products.
The conditions of return, exchange or refund of the products are indicated in article 8.4 of these Terms and Conditions.

Article 5: Orders

Orders are effective from the date of validation of payment by banks for payment by credit card via Paypal or Paypal account or via stripe.
For reasons of bank fraud limitations, Berber Kitchen may ask the customer, the supply of documents justifying his identity and the veracity of the order. In this case, the orders will be validated as soon as the documents proving the identity of the customer have been approved by the services of Berber Kitchen.
Berber Kitchen reserves the right to cancel or refuse any order from a customer with whom there is a dispute over the payment of a previous order.
Any order implies acceptance of prices and description of products available for sale. The electronically validated order being a definitive order, it can not be retracted outside the conditions provided for in article 4.
Berber Kitchen will email confirmation of the registered order.

Article 6: Availability

Berber Kitchen will strive to meet the customer’s requests and execute product orders from the customer. However, Berber Kitchen will not be obliged to accept all orders and will not be liable to the customer for late delivery or temporary or permanent non-availability of products.

Article 7: Secure Payment

The payment of the products is done online, once the order validated by the customer on the site www.berber-kitchen.com.
Payment is made by credit card.
Coopaname / Berber Kitchen does not manage payment transactions.
They are carried out via the secure site of

Either by Paypal / Payplug

If you do not have an account on the site www.paypal.fr, during the payment step select “I do not have a Paypal account” and you will have the opportunity to use your usual bank card directly.

Either by Stripe

At no time does Coopaname / Berber Kitchen have access to or knowledge of credit card information or numbers.
The withdrawal on these bank cards or payment will be made at the time of confirmation of your Order. Berber Kitchen reserves the right to suspend any order management and any delivery in case of refusal of authorization of payment by credit card from officially accredited bodies or in case of partial or total non-payment.
Until effective receipt of all amounts due to him, Berber Kitchen remains the owner of the delivered products and reserves the right to recover them by any means available to him in case of default of the final settlement.

Article 8: Delivery

The information provided by the customer when ordering commits him. In the event of an error in the recipient’s details (including name, first name, street number, street name, postal code, city name, telephone number or email address), Berber Kitchen can not be held responsible for the impossibility in which she could be put to deliver an Order.

8.1 – Shipping costs

Shipping costs, including packaging and shipping costs, are the responsibility of the customer. They are charged in addition to the selling price of the products.
The amount of delivery charges that will apply to your order depends on the weight of the products ordered, the zones and / or country of delivery, and the mode of transport you have chosen. This amount will be provided before your final order confirmation.

8.2 – Zones and delivery times

The online sale of products presented on the site is reserved for customers residing in Metropolitan France, Corsica and Monaco.
Deliveries in mainland France are made according to two modes of delivery, at the customer’s choice:

by La Poste en Colissimo Suivi to the delivery address entered, from Monday to Saturday within a period of (5) five to (7) seven working days from the date of dispatch of the Order
by Mondial Relay in Europe to the delivery address indicated, from Monday to Saturday within (5) five to (7) seven working days from the date of dispatch of the Order

Deliveries to the rest of the world (DOM-COM included) are made by COLISSIMO Suivi, Chronopost International and Mondial Relay from Monday to Friday within fifteen (15) fifteen to twenty (20) business days from the date of delivery. shipping of your Order, depending on the country of destination.

8.3 – Transportation

Transport risks are borne by Berber Kitchen, provided that the customer has verified the goods upon receipt in the presence of the carrier and, if necessary, that he has indicated in writing on the ticket the observed reserves. and this even in case of shipping free shipping.
In the event that you receive a product delivered defective, damaged (damaged package, already open …) or does not correspond to your Order, you must refuse the package.
In case of reservation or refusal of goods, at the reception you must declare it, within 48 hours maximum, by email to contact@berber-kitchen.com.
In the case of loss of package during transport, investigation times may vary between carriers and take one to three weeks.
If you have not refused the goods upon receipt, you must return the product to us at Berber Kitchen 30 rue Letort 75018 Paris France, return shipping costs to be borne by you

8.4 – The exchange or refund

The returned products will be in their original state and complete (packaging, accessories, original labels, instructions, etc.), allowing their marketing in new condition. Products returned incomplete, damaged or soiled will not be returned or refunded.
provided that they comply with these instructions, upon receipt, Berber Kitchen will, at your option, exchange or refund the returned products as follows:
8.4.1 – Exchange When you return defective or non-compliant products, you have the possibility to request an exchange within the limits of available stocks. Just specify it when you return the products.
8.4.2 – The refund The refund of the products will be carried out at the latest within (14) fourteen days following the date of reception by Berber Kitchen of the returned product (s).
If you have paid your Order by credit card, via Paypal or directly from a Paypal account, the refund will be made directly to the account used during your Order.
If you make a payment by check, the refund will be made by check to your order, sent to the billing address you indicated when placing your order.

Article 9: Liability

In the process of selling online, Berber Kitchen is held only by an obligation of means; it can not be held responsible for damage resulting from the use of the Internet network such as data loss, intrusion, virus, service interruption, or other involuntary problems.

Article 10: Computing and Freedom

The Customer has a right to access, modify and delete data concerning him (art. 34 of the “Informatique et Libertés” law). To exercise it, he must make the request by email to contact@berber-kitchen.com

Article 11: Attribution of competence

All disputes arising from this contract and not resolved by the mediation will be the exclusive jurisdiction of the Commercial Court or the Tribunal de Grande Instance of Paris.